Shipping
Order Processing
Your order will be processed within 4 business days of us receiving your payment. Dispatch will be every Tuesday and Thursday, excluding holidays. Unless stated otherwise by the customer in their order forms, the delivery will be considered complete when dropped off by our preferred courier without the need for a signature. We make a conscious effort to choose the most cost-effective delivery option. Orders are dispatched separately by order numbers, and shipping will apply respectively. If you wish for orders to be consolidated, this can be discussed, but we are under no obligation to accommodate your request.
Postage & Shipping
The default postage pricing published on the online shop is for a standard postage parcel of up to 5kg to the various regions around New Zealand. We reserve the right to request additional payment to cover postage costs for orders exceeding 5kg. Customers need to choose the correct region as failure to do so will result in a delay in processing their orders.
Freight & Shipping for Wholesale Account orders are quoted separately in the invoice which needs to be paid before order delivery. The online published postage pricing does not apply.
Packaging
Where feasible, we choose recyclable materials to pack your order. While we will take special care in protecting fragile objects, we proceed to dispatch your order of fragile items at your own risk. Our Returns & Damaged Items policy can be found in our Terms & Conditions should you wish to pursue a damage claim.
Courier
The Seller uses third-party couriers & therefore subject to the service quality of these parties. The Seller is not liable for any delays arising from or related to Corier; the Customer should factor this in when making purchases.